First Kayfabe Print Run

[Eugene Zee]

Matt,

If you are going to Origins, look me up.  Ron will probably know where to find me.  I know two people that love wrestling and I'll buy two copies of Kayfabe for them.  If not, when I get back I'll order them.  What you created has worth.  I don't think you should have to give them away.

You should push that guy more.  See if you can make him re-bind all the copies.  He knows he is wrong, he is just trying to take the easy way out by not taking them back and restitching them, as well as reprinting the covers.

Hope to see you at Origins.

Regards,

[Matt Gwinn]

Well, I gave the whole deal some thought and gave them 3 options

Option 1 is that I will return the current run and they can redo the covers, properly scored, and reassemble the books.  I assured them that this would be the most likely way to keep my business along with the potential business of other independent publishers I happen to know.

Option 2  is that they print new covers on the 80# gloss text (like they offered), I'll return the existing copies and they can reassemble them.  I will then take future business elsewhere.

Option 3 is that I return the copies and they give me a 100% refund.

The 4th option (which I did not offer them) is that they say no to all the above options forcing me to sell what I have and flame the hell out of them all over the indie game community.

What do you think?

,Matt

[Eugene Zee]

Matt,

Way to go.  Sounds like you have it all in hand.  Kudos.
Let us know how he responds.

[Walt Freitag]

I think you're justified in the options you offered.

it is impossible set up the machine for score only 50 covers...

Translation: "it's not worth our trouble to set up the machine for such a small run."

(Which may indeed be true, but in that case they shouldn't have accepted the job and/or price in the first place.)

...a new run will be the same.

Translation: "go to hell."

- Walt

[Matt Gwinn]

Well, he responed.

Mathew
Ok, send me back the catalogs, I will replace the cover for new ones.
Daniel

As you can see, he wasn't specific on whether he was doing option 1 or 2, but his short response and mispelling of my name imply that he's not happy about it.  I don't think I will push the matter by asking him to be more specific.  Either way the quality should be better than what I received thus far.

Regardless of whether or not they make things right I would not recomend them.  So far, they have not been very professional; hell, they have customer misspelled on their web site for crying out loud.  I guess you get what you pay for.

Here is their web site for what it's worth
http://www.colorkgraphics.com

,Matt

[Seth L. Blumberg]

You paid by credit card? This is a good thing. If you can't get satisfaction, write to your bank and put the charge in dispute.

[pigames]

Matt,

I just want to make sure that you realize that 80# text is not card stock.

[Matt Gwinn]

I just want to make sure that you realize that 80# text is not card stock.

I know that, but I'm willing to settle for it so I don't have to hunt down another printer willing to print at 7" x 10".  The only other place I can afford to take it would require me to layout the whole thing  at 7" x 8.5" which is a shit load of work and would require me to cut stuff.

By the way,  for those of you who are interested, I put a 10 page preview of Kayfabe on my site.

,Matt G.

[Chris Passeno]

A 7x10 wouldn't be that difficult for most printers.  It would be a 14x10 flat, which would fit, with bleeds on a 11x17.  Even the Mom & Pop shops can do an 11x17.  It's just a matter of making the face and side trim's a little deeper.

[Matt Gwinn]

I got my copies of Kayfabe back today with spanking new "SCORED" covers.  They look great.

I doubt I will ever use that printer again, but at least they came through in the end and gave me what I paid for.

,Matt G.

[Jason L Blair]

Good to hear, Matt!

Can't wait to see that baby.

[Paul Czege]

Outstanding Matt!

And this thread to me is one of the great success stories of The Forge, in terms of what it shows about our collective ability to inform the individual functioning, decisionmaking, and self-advocacy of each of us in the marketplace and the arena of support industries, our collective ability to be more effective than we otherwise would independently. Just knowing this kind of skill/advice/knowledge sharing is part of what we're all about, and that it's as powerful and effective as this, creates confidence for each of us in deciding whether or not to personally go forward with indie commercial aspirations.

Kudos to Chris, Eugene, Brett, Walt, Seth, and everyone else who contributed to this thread and advised Matt behind-the-scenes. This stuff is exactly why Games Unplugged and retailers at GAMA are even in the position of taking notice of indie publishing.

Paul

[Ron Edwards]

Way to go, MATT!

What Paul said.

Best,
Ron

[Eugene Zee]

That is good news!  Great follow through.

AND what Paul said!

AND thanks Paul.

Regards,